Technical guide for Hovixa users on using JetBackup 5 in cPanel to generate, queue, and download full account backups for secure offline storage.

Backup Wizard: Generating and Downloading Full Account Backups

Hovixa utilizes JetBackup 5 to provide a high-performance, off-site backup solution. Unlike the legacy cPanel Backup Wizard, JetBackup allows you to fetch snapshots from our secure remote storage and generate a downloadable archive without consuming your local disk quota during the generation process.

1. Identifying the Correct Restore Point

JetBackup maintains multiple "snapshots" of your account. Before generating a download, identify the point-in-time that contains the data you require.

1. Log in to cpanel.hovixa.com.
2. Navigate to the Files section and click JetBackup 5.
3. On the JetBackup dashboard, click the Full Backups icon.
4. Review the list of available dates. Each entry includes the Creation Date and the Structure (Incremental, Archived, or Compressed).

2. Generating the Download Archive

Because backups are stored off-site, the server must first "fetch" and "prepare" the archive before it is available for download to your local machine.

Execution Steps:

1. Select the desired backup date from the list.
2. Click the Download button at the bottom of the interface.
3. A Download Summary will appear. Review the items included (Home Directory, Databases, Emails, etc.).
4. Click Download Selected Items. This adds a task to the server's processing queue.

3. Monitoring the Queue and Final Download

Generating a full account archive can take anywhere from a few minutes to an hour, depending on the total size of your account (including large email IMAP folders and MySQL dumps).

1. Click the Queue icon in the JetBackup sidebar to monitor progress.
2. Wait for the status to change from Processing to Completed.
3. Once completed, navigate to the Downloads section in the JetBackup menu.
4. Click the Download button next to your archive to save the .tar.gz file to your computer.

4. Technical Implementation Details

• Temporary Storage: The generated archive is stored temporarily in /home/username/.jbm/downloads. This file *does* count toward your disk quota once it is generated.
• Cleanup: After successfully downloading the file to your PC, click Remove Download in the JetBackup interface to purge the temporary file and reclaim your disk space. This does not delete the original backup stored on Hovixa's remote servers.
• Archive Structure: The resulting file is a compressed Linux tarball. To access specific files locally, use 7-Zip (Windows) or the tar -xvf command (Linux/macOS).

Security Best Practice: Never store full account backups in your public_html folder. If an attacker gains access to your site, they can download the backup, gaining access to your database credentials and configuration files. Always move backups to local offline storage immediately.