Managing Notifications: Configuring Marketing vs. Billing Emails
To maintain an efficient workflow, it is important to distinguish between high-priority system alerts and optional promotional content. The Hovixa portal allows you to filter these communications, ensuring that your inbox remains clear of marketing material without missing critical invoices or server maintenance notifications.
1. Accessing Your Email Preferences
Communication settings are managed at the profile level. These settings dictate what the central billing engine is permitted to send to your primary registered email address.
- Log in to the Hovixa Client Portal.
- In the account management sidebar or the user dropdown menu, select Email Preferences.
- Review the list of available notification categories.
2. Understanding Notification Categories
Hovixa categorizes outgoing mail into several streams. While some can be disabled, others are mandatory for legal and service continuity reasons.
| Category | Content Type | Status |
|---|---|---|
| General/Marketing | New product launches, seasonal discounts, and newsletters. | Optional (Can be disabled) |
| Support | Ticket replies, status updates, and engineer communications. | Recommended (Essential for troubleshooting) |
| Billing/Invoice | New invoices, payment confirmations, and overdue notices. | Mandatory (Required for service maintenance) |
| Product/Service | VPS provisioning details, suspension alerts, and resource limits. | Mandatory (Required for technical operations) |
| Domain | Renewal reminders and ICANN verification requests. | Mandatory (Legal requirement) |
3. Toggling Marketing Content
If you prefer to only interact with Hovixa for technical or financial reasons, you can opt-out of marketing communications:
- Locate the General Emails or Newsletters toggle.
- Switch the setting to Off or uncheck the box.
- Click Save Changes at the bottom of the page.
4. Technical Implementation Details
- Unsubscribe Links: Every marketing email sent by Hovixa includes an automated "Unsubscribe" link in the footer. Clicking this updates your portal preferences in real-time via a secure hash.
- Transactional Email Logic: Regardless of your marketing settings, the system will *always* send transactional emails (like password resets or 2FA codes) as these are triggered by user actions, not automated campaigns.
- Sub-Account Propagation: Notification settings are unique to each user. If you have invited a developer as a Sub-Account, they must manage their own email preferences. Your settings do not override theirs.
Efficiency Tip: We recommend keeping **Support** and **Product** emails enabled. Disabling these can result in missing "Service Maintenance" alerts, which could lead to unexpected downtime during scheduled infrastructure upgrades.
