Managing Invoices and Adding Funds to Your Account

Maintaining a valid payment method and monitoring your billing dashboard ensures uninterrupted service for your VPS and hosting environments. The Hovixa client portal provides a centralized system for processing manual payments, viewing historical invoices, and maintaining a credit balance.

1. Managing and Paying Invoices

Invoices are generated automatically 7 to 14 days before your service renewal date. You will receive an email notification for every new invoice generated.

Steps to Pay an Invoice:

1. Log in to the Hovixa Client Portal.
2. On the main dashboard, locate the Unpaid Invoices widget or navigate to Billing > My Invoices.
3. Click on the Unpaid status button next to the relevant invoice.
4. Review the line items for accuracy.
5. Select your preferred Payment Method from the dropdown menu (e.g., Credit Card, PayPal, or Crypto).
6. Click Pay Now to complete the transaction.

2. Adding Funds to Your Account Balance

Adding funds allows you to maintain a credit balance. When a new invoice is generated, the system will automatically apply available credit to pay the invoice, preventing service suspension due to expired credit cards or failed transactions.

How to Add Credit:

1. From the client portal sidebar or top navigation, go to Billing > Add Funds.
2. Enter the amount you wish to deposit. Note: There is typically a minimum deposit requirement (e.g., $10.00).
3. Select your payment method.
4. Click Add Funds and complete the checkout process.

Note: Deposits to your account balance are non-refundable and can only be used for Hovixa services.

3. Managing Default Payment Methods

To ensure automated renewals work correctly, you should designate a primary payment method.

• Navigate to Billing > Payment Methods.
• Add a new Credit/Debit card or link a PayPal account.
• Set the desired method as Default.
• The system will attempt to capture payment from this method on the invoice due date.

4. Technical Implementation Details

• Grace Periods: VPS services (vm.hovixa.com) typically have a shorter grace period than shared hosting. If an invoice remains unpaid 3 days past the due date, the VPS may be automatically suspended by the system.
• PDF Invoices: You can download a PDF version of any "Paid" invoice for tax or accounting purposes by clicking the Download button within the invoice view.
• Currency Conversion: If you pay in a currency different from your account's base currency, the exchange rate is calculated at the time of the transaction based on current market rates.

Pro Tip: If you manage multiple services, keeping a "Credit Balance" equivalent to one month of service is the most reliable way to prevent accidental downtime during travel or bank holidays.